Privacy Policy

At Gorkha Leaf, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services. We respect your privacy rights and strive to be transparent about our data practices.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us. This includes your name, email address, phone number, shipping address, billing address, and payment information. We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.

How We Use Your Information

We use your personal information to process and fulfill your orders, communicate with you about your purchases, provide customer support, and send you marketing communications if you have opted in. We also use your information to improve our website, products, and services, analyze customer behavior and preferences, prevent fraud and unauthorized activities, and comply with legal obligations and regulations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as payment processors, shipping companies, and email service providers. These third parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server environments, regular security assessments, and restricted access to personal information on a need-to-know basis. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and improve our services. You can control cookie settings through your browser preferences, though disabling cookies may affect some website functionality.

Your Privacy Rights

You have the right to access, update, or delete your personal information. You can update your account information at any time by logging into your account or contacting us directly. You may also opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us. We will respond to your requests within a reasonable timeframe and in accordance with applicable laws.

Data Retention and International Transfers

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. For international customers, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.